Digital Delivery & Refunds

OneTao offerings are scheduled, personalized services with digital confirmation and delivery.

Before the service is scheduled

Please contact us promptly if you need to correct submitted details. We will make reasonable efforts to help.

After scheduling or fulfillment

Once a personalized service has been scheduled or conducted, it cannot be returned. If OneTao cannot fulfill the service as described, we will contact you to offer a reschedule, account credit, or refund as appropriate.

Delivery

Digital records are delivered to the email address used at checkout. Please check spam and contact us if you have not received your delivery within the stated timeframe.

This page is a customer-facing service summary and should be read together with the store terms and applicable law.