Help & Contact
Need help with an order, service information, private delivery, or a policy question?
Our support team is available by email.
To help us assist you more quickly, please include your order number whenever your question relates to an existing order.
What can we help with?
Selecting a topic prepares a clear email subject. It does not send or store any information.
Contact OneTao
Email us and we will be happy to review your question.
When contacting us about an existing order, please include your order number.
Typical response time: within 1–2 business days.
Email OneTaoBefore you email
For order-related questions, please prepare:
- Your order number
- The name used on the order
- The email address associated with the order
- The product or service concerned
- A brief description of your question or issue
If your question concerns a digital file, tell us which file or delivery link you are having trouble accessing.
Please do not send passwords, full payment-card numbers, government identification numbers, or unrelated sensitive documents by email.
Frequently asked questions
You may find the answer immediately in the FAQ library.